Crisis Text Line is one of the world’s most prominent mental health support lines, a tech-driven nonprofit that uses big data and artificial intelligence to help people cope with traumas such as self-harm, emotional abuse and thoughts of suicide.
But the data the charity collects from its online text conversations with people in their darkest moments does not end there: The organization’s for-profit spinoff uses a sliced and repackaged version of that information to create and market customer service software.
Crisis Text Line says any data it shares with that company, Loris.ai, has been wholly “anonymized,” stripped of any details that could be used to identify people who contacted the helpline in distress. Both entities say their goal is to improve the world — in Loris’ case, by making “customer support more human, empathetic, and scalable.”
President-elect Donald Trump will nominate former presidential candidate and anti-vaccine activist Robert F. Kennedy Jr. to...
Arizona remained in a tense waiting game on Saturday for its election results, even as neighboring...
The war in the Gaza Strip is taking a catastrophic toll on children. At least 14,000...
Several professors at universities around the US are facing disciplinary actions in regard to their support...
