The number of unresolved disability claims has soared this year, prompting protests from veterans groups and members of Congress. The American Legion said in late June that the number was approaching 1 million claims, but Department of Veterans Affairs officials dispute that figure.
Under the plan announced Monday by President Obama, rank-and-file employees with VA's Veterans Benefits Administration will be asked to suggest, through a Web-based computer program, how to reduce the department's backlog.
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