Office closures, staffing and service cuts, and policy changes at the Social Security Administration (SSA) have caused “complete, utter chaos” and are threatening to send the agency into a “death spiral”, according to workers at the agency.
The SSA operates the largest government program in the US, administering social insurance programs, including retirement, disability and survivor benefits.
An average of almost 69 million Americans per month will receive a social security benefit in 2025, totaling about $1.6tn in benefits paid during the year and accounting for 22% of the federal budget. While expensive and challenged by an ageing population, social security remains overwhelmingly popular with Americans. But the agency has been dubbed a “Ponzi scheme” by Elon Musk, the billionaire whose so-called “department of government efficiency” (Doge) is currently slashing its staff and budgets.
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