Office closures, staffing and service cuts, and policy changes at the Social Security Administration (SSA) have caused “complete, utter chaos” and are threatening to send the agency into a “death spiral”, according to workers at the agency.

The SSA operates the largest government program in the US, administering social insurance programs, including retirement, disability and survivor benefits.

An average of almost 69 million Americans per month will receive a social security benefit in 2025, totaling about $1.6tn in benefits paid during the year and accounting for 22% of the federal budget. While expensive and challenged by an ageing population, social security remains overwhelmingly popular with Americans. But the agency has been dubbed a “Ponzi scheme” by Elon Musk, the billionaire whose so-called “department of government efficiency” (Doge) is currently slashing its staff and budgets.

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Donald Trump’s national security adviser Mike Waltz included a journalist in the Signal group chat about plans for US strikes in Yemen after he mistakenly saved his number months before under the contact of someone else he intended to add, according to three people briefed on the matter.

The mistake was one of several missteps that came to light in the White House’s internal investigation, which showed a series of compounding slips that started during the 2024 campaign and went unnoticed until Waltz created the group chat last month.

Trump briefly considered firing Waltz over the episode, more angered by the fact that Waltz had the number of Jeffrey Goldberg, the editor of the Atlantic – a magazine he despises – than the fact that the military operation discussion took place on an unclassified system such as Signal.

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New York state officials have told the Trump administration that they will not comply with its demands to end diversity, equity and inclusion practices in public schools, despite the administration’s threats to terminate federal education funding.

Daniel Morton-Bentley, counsel and deputy commissioner of the state’s department of education, said in a letter dated Friday to the federal education department that state officials do not believe the federal agency has authority to make such demands.

“We understand that the current administration seeks to censor anything it deems ‘diversity, equity & inclusion,’” he wrote. “But there are no federal or state laws prohibiting the principles of DEI.”